Shipping & Returns

ORDER PROCESSING

Orders will be processed within 24 to 48 business hours, Monday to Friday - excluding holidays.

ORDER PAYMENTS

ESUM COSMETICS accepts most major credit cards and PayPal within the United States and Canada. 

SHIPPING DESTINATIONS

ESUM COSMETICS ships via UPS/USPS to U.S. street addresses in Alaska, Puerto Rico, U.S. Virgin Islands and Hawaii. Orders for Military APO/FPE destinations and all other US continental states are shipped via USPS unless an alternative shipping method is selected during check out. Please be advised that Esum Cosmetics does not ship to P.O. Boxes via Fedex. Please note that the shipping and billing addresses must be valid U.S. addresses.

Please be advised that orders shipped outside the continental U.S. are not eligible for free shipping benefits. International orders are shipped via USPS only and Esum Cosmetics is not responsible for any lost or stolen packages shipping outside the US.

SHIPPING & HANDLING METHODS & RATES

ESUM COSMETICS US online orders will be delivered within 1-7 business days. International orders can take up to 21 business days to be delivered. The delivery timelines are estimates and out of the control of Esum Cosmetics. In addition, delivery timelines are prone to changes due to a variety of factors including but not limited to: natural disasters, customs, weekends, holidays and peak web business seasons. Shipping and Handling fees are based on weight and preferred ship method. Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Military APR / FPO destinations or U.S. territories may take up to 7 days.

ESUM COSMETICS will not be held liable for lost or stolen packages or any import taxes that may be incurred on orders placed for international customers, shipping outside the Continental US. If "NO SIGNATURE REQUIRED" option is selected upon checkout, please note that ESUM COSMETICS is not liable for lost or stolen packages. Orders with a change of address requested by the customer are subject to a change of address fee and additional shipping fees if applicable. ESUM COSMETICS is happy to attempt to reroute the package, but cannot guarantee address change completion. If a package is returned to ESUM COSMETICS the customer will be responsible for a reshipment fee.

FREE Shipping only applies to orders $50.00 or more, orders within the contiguous United States, excludes, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Military APR / FPO destinations, FREE Shipping only applies to ground shipping not Express Shipments.

TRACKING YOUR ORDER

Once your order has been shipped, a shipping confirmation is sent via email which provides you with tracking information and a link to follow your package. Please call 1-888-393-3963 if you need additional assistance tracking your order. Please note that all orders require a signature upon delivery unless no signature is requested in the customer notes of the order. Additional shipping fees will be applied to orders that are undeliverable and are returned to sender for a second shipment. Order discrepancies must be reported to info@esumcosmetics.com within 48 hours of delivery.

CUSTOMER SERVICE

Our customer service representatives are available to help you via phone and/or e-mail five days a week, Monday - Friday 8AM-4PM PST. The information you provide will be handled according to our privacy policy.

CONTACT US

Phone: 1-888-393-3963
Email: info@esumcosmetics.com
Monday - Friday 8am to 4pm PST

RETURNS & EXCHANGES

Returns and exchanges from Esum Cosmetics are accepted within 30 days of date of purchase. Items must be returned or exchanged in original packaging. Open and/or used items are excluded and will not be accepted for return or exchange. Unfortunately there are no refunds on shipping costs unless an error was made on our end. Shipping charges will be applied toward exchanges. To return an item please contact Customer Service to receive a Return Authorization #. No returns accepted without RA#. A return authorization # will be issued from Esum Cosmetics customer service. Once you have received a RA#, you may send the item(s) back to our warehouse. A copy of the original invoice must be included in box for return. Please allow 10 business days to process all returns. Once return has been processed, a refund will be issued in the form of a check from ESUM COSMETICS to the original purchaser or to the original form of payment. 

All sales are FINAL on LAST CHANCE and/or CLEARANCE SALE items. 

Customer Service Phone - 1-888-393-3963
Customer Service Email: info@esumcosmetics.com

PRICE ADJUSTMENTS

You may request a price adjustment within 15 days of purchase if the item(s) you have purchased are marked on sale or if there is a sitewide sale or promotion.  Price adjustments are provided in the form of a Store Credit to the account where the original order was placed.  Price adjustments will only be made if a product is marked down or if there is a sitewide sale within the 15 days of original purchase.  Price adjustments will not be made on products that become part of value sets or bundled deals.  To request a price adjustment, please contact customer service with your order number.

Customer Service Phone - 1-888-393-3963 
Customer Service Email: info@esumcosmetics.com

ORDER CANCELLATION POLICY

You may view the contents of your shopping cart and the total amount excluding tax and shipping in your shopping cart prior to check out. Once your order is processed via approved Payment Method, it will immediately post to our warehouse where no further changes can be made. For more information on returns, please visit our returns section above.

PRIVACY POLICY

MUSE BEAUTY LLC, owning entity of the ESUM COSMETICS brand ("Company") is committed to protecting the privacy of our customer's personal information. This statement applies with respect to the information that we collect from the Company Web site, located at esumcosmetics.com. Amendments to this statement will be posted at this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.

INFORMATION COLLECTED

We collect non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address, computer settings or most-recently visited URL. We may also ask you to provide certain non-personally identifiable information about yourself, such as your age, household income, buying preferences, etc. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, by, for example, filling out a survey or registration form. The types of information that may be requested include your name, address, e-mail address, and telephone number.

USE OF INFORMATION

In general, we will only use the information you provide to us for the purpose for which such information was provided. We may also use this information to deliver to you information about our company and promotional material from some of our partners, trend analysis, pattern detection, and site administration. Your information may also be used to contact you when necessary and may be shared with other companies that may want to contact you with offers consistent with your stated preferences. Users may opt-out of receiving future mailings from Company and other entities by following the instructions set forth in the opt-out section below. Non-personal demographic and profile data is used to tailor your experience at our site, showing you content we think you might be interested in. This information may also be shared with advertisers on an aggregate non-personal basis.

USE OF IP ADDRESSES

We use your IP Address to help diagnose problems with our server, and to administer our Web site.

USE OF COOKIES

When you view our Web site we might store some information on your computer. This information will be in the form of a "cookie" or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a Web site as easily as possible. We use cookies to deliver content specific to your interests and to prevent you from reentering all your registration data at each connection.

SECURITY

Our site has industry standard security measures in place to protect the loss, misuse and alteration of the information under our control. While there is no such thing as "perfect security" on the Internet, we will take all reasonable steps to insure the safety of your personal information.

OTHER WEB SITES - LINKS

Our Web site contains links to other Web sites. MUSE BEAUTY LLC, owning entity of the ESUM COSMETICS brand is not responsible for the privacy practices or the content of such Web sites.

CORRECT - UPDATE

MUSE BEAUTY LLC, owning entity of the ESUM COSMETICS brand allows its users the option to change or modify information previously provided. This may be done through the following methods: E-mail the information to info@esumcosmetics.com. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. We will use all reasonable efforts to ensure that your information is removed from or corrected in our records.

CHOICE - OPT OUT

You may opt-out of receiving communications from us, by the following means: E-mail the information to info@esumcosmetics.com PUBLIC FORUMS This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

CONTACTING US

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@esumcosmetics.com